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About Us |
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Privacy and Security |
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Electronic Funds
Transfer Disclosure |
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Electronic Funds Transfer Disclosure
(Consumer Accounts)
Regulation E requires that we disclose to our consumers
the items and conditions of our "electronic
funds transfer" ("EFT") Services,
as defined in the Regulation. This Section applies
only to EFT Services to and from the accounts that
you have established with us that are primarily
for personal, family or household purposes ("consumer
accounts"). This remaining portion of the Agreement
does not apply to:
| 1. |
Electronic funds transfers to or from a
non-consumer account. |
| 2. |
Transfers of funds through FedWire or similar
non-retail wire transfer service. |
| 3. |
Transfers of funds the primary purpose of
which is the purchase or sale of a security
or |
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commodity. |
| 4. |
any other debits or credits to my account
or transactions that are not covered under
the |
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Electronic Funds Transfer Act or its implementing
Regulation E. |
This agreement is in addition to the other agreements
between you and the Bank. If there is a conflict
between the terms and conditions of this agreement
and one or more terms contained in the other agreements
between you and Bank, this agreement will control.
By using a Service to access an Eligible Account
or Online Financial Service you are agreeing to
the terms of this Agreement.
In Case of Errors or
Questions About Your Electronic Transfers
If you think your statement or receipt is wrong
or if you need more information about a transfer
listed on the statement or receipt, contact us as
soon as you can in writing to Center Bank, eBanking
Division, 3435 Wilshire Boulevard Suite 700, Los
Angeles, CA 90010, or by telephoning us at 213-251-2222,
or by using the secure E-mail form provided as part
of the Services. We must hear from you no later
than 60 days after we sent the FIRST statement on
which the problem or error appeared.
| 1. |
Tell us your name and account number (if
any). |
| 2. |
Describe the error or the transfer you are
unsure about, and explain as clearly as you
can |
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why you believe it is an error or why you
need more information. |
| 3. |
Tell us the dollar amount of the suspected
error. |
If you tell us orally, we may require that you send
us your complaint or question in writing within
10 business days.
Within 10 business days after we hear from you,
we will determine whether an error has occurred,
and if we agree that an error has occurred, will
correct any error promptly. If we need more time,
however, we may take up to 45 days to investigate
your complaint or question. If we decide to do this,
we will credit your account within 10 business days
for the amount you think is in error, so that you
will have the use of the money during the time it
takes us to complete our investigation. If we ask
you to put your complaint or question in writing
and we do not receive it within 10 business days,
we may not credit your account.
For errors involving new accounts, we may take up
to 90 days to investigate your complaint or question,
and up to 20 business days to credit your account
for the amount you think is an error.
We will tell you the results within three business
days after completing our investigation. If we decide
that there was no error, we will send you a written
explanation. You may ask for copies of the documents
that we used in our investigation.
Disclosure of Account
Information to Third Parties
We will disclose information to third parties about
your account on the transfers you make:
| 1. |
Where it is necessary for completing transfers,
or |
| 2. |
In order to verify the existence and condition
of your account for a third party, such as
a |
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credit bureau or merchant, or |
| 3. |
In order to comply with a government agency
or court order or |
| 4. |
If you give us your written permission |
Our Liability for Failure
to Make Transfers
If we do not complete a Bill Payment or Transfer
to or from your account on time or in the correct
amount according to our agreement with you, we will
be liable for your losses or damages that are proximately
caused by this. However, there are some exceptions.
We will NOT be liable, for instance:
| 1. |
If through no fault of ours, you do not
have enough money in your account to make
the |
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transfer. |
| 2. |
If the transfer will go over the credit
limit on your overdraft line. |
| 3. |
If the automated teller machine where you
are making the transfer does not function
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properly. |
| 4. |
If the system was not working properly and
you knew about the breakdown when you |
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started the transfers. |
| 5. |
If circumstances beyond our control (such
as fire or flood) prevent the transfer, despite
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reasonable precautions that we may have
taken. |
| 6. |
If the funds are subject to legal process
or other encumbrance restricting such transfer. |
| 7. |
If your payee fails properly to credit the
payment after receiving it. |
| 8. |
There may be other exceptions in our agreement
with you. |
| 9. |
A government agency makes any other exception
not stated here. |
Contact In Case Of
Unauthorized Use
If you believe your card and/or code has been lost
or stolen or that someone has transferred or may
transfer money from your account without your permission,
call CENTER BANK at 213-251-2222 or write to CENTER
BANK, Operations Administration, 3435 Wilshire Boulevard
Suite 700, Los Angeles, CA. 90010.
Your Liability
Tell us AT ONCE if you believe your card and/or
code has been lost or stolen. Telephoning is the
best way of keeping your possible losses down. You
could lose all the money in your account plus your
maximum overdraft line of credit. If your believe
your card and/or code has been lost or stolen, and
you tell us within 2 business days after you learn
of the loss or theft, you can lose no more than
$50 if someone used your card and/or code without
your permission.
If you do NOT tell us within 2 business days after
you learn of the loss or theft of your card and/or
code, and we can prove we could have stopped someone
from using your card and/or code without your permission
if you had told us, you could lose as much as $500.
Also, if your statement shows transfers that you
did not make, tell us at once. If you do not tell
us within 60 days after the statement was mailed
to you, you may not get back any money you lost
after the 60 days if we can prove that we could
have stopped someone from taking the money if you
had told us in time.
If a good reason (such as a long trip or a hospital
stay) kept you from telling us, we will extend the
time period.
Stop Payment Of Pre-Authorized
Transfer
| 1. |
You have the right to stop payment. If you
have told us in advance to make regular |
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payments out of your account, you can stop
any of these payments. Here's how: Call us
at 213-251-2222 or write us at Center Bank,
eBanking Division, 3435 Wilshire Boulevard,
Suite 700, Los Angeles, CA 90010, in time
for us to receive your request 3 business
days or more before the payment is scheduled
to be made. If you call, we may also require
you to put your request in writing and get
it to us within 14 days after you call. We
will charge you a stop-payment fee as disclosed
at our "Schedule of Fees and Charges." |
| 2. |
Notice of varying amounts. If these regular
payments may vary in amount, the person you
|
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are going to pay will tell you, 10 days
before each payment, when it will be made
and how much it will be. (You may choose instead
to get this notice only when the payment would
differ by more than a certain amount from
the previous payment, or when the amount would
fall outside certain limits that you set.) |
| 3. |
Liability for failure to stop payment of
pre-authorized transfer.If we receive your
order for |
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us to stop one of these payments 3 business
days or more before the transfer is scheduled
and we do not do so, we will be liable for
your losses or damages that are proximately
caused by this. |
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